Customer Services
Media Services Request Instructions
To submit a Media Services Request:
- complete all required form fields (indicated by an asterisk *)
- complete any optional fields as necessary
- save the completed form and e-mail it as an attachment to media-services@csnp.ohio-state.edu
Important Notes: Adobe Acrobat Reader 7.0 (or higher) is available as a free download and required to complete the Media Services Request form. Completing this request as fully as possible will expedite service and reduce the need for additional communication. Requests are processed between 9:00 AM and 5:00 PM (EST) Monday through Friday according to the order in which they are received.
Background Information
Contact Details
- Provide current contact information in this section. If the response to Return media after processing? is Yes, CSNP staff will ship media to this address.
Event Details
- Title: The title of the event or media as it should appear on the finished product.
- Date: The event date (if submitting a recording of an event, seminar, presentation, etc.) or year of copyright.
- Date provided is: Select either Event date or Copyright date as appropriate.
Media Details
- Content: Check all options that apply. If Other, select an additional content option from the drop-down list or type a new content format into the space provided.
Before proceeding, complete one—or both—of the media details format sections (i.e., ELECTRONIC media accompany this request and/or PHYSICAL media accompany this request).
- for ELECTRONIC media accompany this request:
- select the appropriate file type from the Format: drop-down list
- supply the Filename: in the space provided
- select the Delivery mode: (a) transferred via FTP, (b) Parcel Service, or (c) Personal (i.e., face-to-face)
- for PHYSICAL media accompany this request:
- select the appropriate media format from the Format: drop-down list
- if the physical media must be returned after processing, select Yes in response to Return media after processing? ; otherwise, CSNP will retain all media
- supply a Return by: date or check the Upon completion option (Please note: Every effort will be made to accommodate the Return by: date; however, the services desired and media delivery times may impact processing and return time.)
Service Information
Output Format Details
- Check one or more of the final output formats available. If Other, specify the format needed.
Additional Details
- Audio transcription?: Select Yes if audio transcription services are required or No if not.
- If Yes, answer Provided by: by selecting the source of the transcript; that is, Customer if the customer will supply the complete transcript or CSNP if CSNP will produce the transcript.
- Audio translation?: Select Yes if translation services are required or No if not.
- If Yes, If Yes, select a language option from the drop-down list or type a new language into the space provided. (Please note: Translation services needing an unlisted language may require additional processing.)
- Additional copies?: To request additional physical copies of the final output, select Yes; if additional copies are unnecessary, select No.
- If Yes, please provide a Quantity: and Media: format (i.e., DVD or CD, or VHS).
- Instructions: Include any notes, service requests, or processing instructions here.
